Be Berry Informed Services Privacy Policy
Our contact details
Name: Be Berry Informed
Phone Number: 07939 360 341
E-mail: data@beberryinformed.com
The type of personal information we collect
We, only ask for the minimal amount of information required to process your request and will only hold it only as long as needed. This information may include name and contact details.
Nonetheless, time to time, members of the public send information to us about their personal circumstances, including through the contact form on our website. Sometimes this is personal data or sensitive personal data. Be Berry Informed will process information about members of the public:
• manage our relationship with the person who has contacted us;
• provide services, deal with any of your transactions, maintain our own accounts and records meet compliance obligations and collect any money owed to us.
Our website and services are not intended for use by children, and we do not knowingly collect or use personal information relating to children.
| Information Collected | What information we ask for | How and why, we use your information |
| When you make enquiries to Be Berry Informed | Title Forename Surname Postal Address (where required) Postcode (where required) Telephone number Email Address Employment details (where required) | We rely on legitimate interest as the basis for collecting and using your personal information. The information we ask for is to allow us to communicate to you regarding your case. Where you have consented to marketing, we rely on legitimate basis and you can withdraw your consent at any time. |
| When you make a complaint to us | Name Address Telephone number Email address Any other information you provide | We ask for this: to process and deal with your complaint. to communicate with you about your complaint. We rely on legitimate interests as the lawful basis for collecting and using your personal information. |
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- We collect personal information to help us to process your query.
- To allow us to draft any agreement.
- To understand you situation and to advise accordingly.
- For payment and relationship management
- Any complaint you may submit to us
We Be Berry Informed does not actively ask for information, we may from time to time receive personal information indirectly, from the following sources in the following scenarios:
- Be Berry Informed may receive or obtain information from various social media websites.
- From events, either online or in person, attended or hosted by Be Berry Informed
- Through other sources
We use the information that you have given us in order to:
- Where appropriate, draft contracts
- Understand you need for our service and to advise accordingly.
- We may use your information for future marketing and advertising by understanding our customers and why our customer chooses us.
We may share anonymous information with analytics companies like Google Analytics.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by using the contact details at the top of this policy.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep:
- Contracts for a period of up to 6 years after the completion of the mediation. Any complaints or legal action, we will keep the data for up to 10 years. We will then dispose your information by securely disposing of it.
- Emails, including information of contact forms, 1 year.
- Documents provided for mediation, including any notes taken by Creative Resolution Mediation Services, are held until mediation until the completion of mediation and then will be securely destroyed. Where paper documents are involved they will be shredded immediately after the mediation.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email data@beberryinformed.com, postal address Suite 517, 33 Great George Street, Leeds, LS1 3AJ, or call 07939 360 341. you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Email: data@beberryinformed.com
Postal: Suite 517, 33 Great George Street, Leeds, LS1 3AJ
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk